Privacy Policy
Who are we:
We are ARISE-coaching. Our website address is: https://www.arise-coaching.com
- This policy is to inform you on how we treat all information that we record about you. It sets out the conditions under which we could process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that will not. In the context of the law and this policy, “process” means collect, store, transfer, use or otherwise handle information.In the case that there are one or more points with which you disagree, your only recourse is to leave our website immediately.
- We take the protection of your privacy very serious and treat all your data with the utmost confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
- We strive to preserve the confidentiality of all information you provide to us, and trust you reciprocate.
- Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you with regard to the processing and control of your personal data. Please read the information provided at www.knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
How do we use your information?
1. Required for our contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We will process this information until the contract expires or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.
Your consent is considered to be given implicitly by you, when for example you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
If you have given us explicit written permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. This will be applicable when, for example, we refer you to a colleague, only following your explicit request or consent.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us via dominic@arise-coaching.com However, doing so could result in you no longer being able to use our website and/or services.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- whether the same objective could be achieved through other means
- whether processing (or not processing) might cause you harm
- whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- record-keeping for the proper and necessary administration of our business
- responding to unsolicited communication from you to which we believe you would expect a response
- protecting and asserting the legal rights of any party
- insuring against or obtaining professional advice that is required to manage business risk
- protecting your interests where we believe we have a duty to do so.
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Sending a message
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business
We keep personally identifiable information associated with your message, such as your name and email address until such time as you have been given the information requested.
6. Complaints
When we receive a complaint, we record all the information you provide to us.
We use that information to resolve your complaint.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
7. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.
Access to your own information
8. Access to your personal information
8.1. To obtain a copy of any information that is not provided on our website you may send us a request at dominic@arise-coaching.com
8.2. After receiving the request, we will inform you when we expect to provide you with the information, and whether we require any fee for providing it to you.
9. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at dominic@arise-coaching.com
This may limit the service we can provide to you.
10. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Other matters
11. Use of site by children
11.1. We do not sell products or provide services for purchase by children, nor do we market to children.
11.2. If you are under 18, you may use our website only with consent from a parent or guardian
12. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
13. How you can communicate a complaint
13.1. firstly and foremost, please contact us at dominic@arise-coaching.com
13.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
13.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Data Protection Commissioner. This can be done at https://www.dataprotection.ie/docs/complaints/1592.htm
14. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
14.1. to provide you with the services you have requested;
14.2. to comply with other law, including for the period demanded by our tax authorities;
14.3. to support a claim or defense in court.
15. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website.
16. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have
